GENERAL T+CS
Reservation Guarantee
Payment is required at the time of booking to secure your reservation. We accept card and vouchers as form of payment. Please note we do not accept cash in the spa. Atera Bathhouse & Spa reserves the right to cancel or amend a reservation where necessary.
Cancellation Policy
If you need to amend, cancel or reschedule your reservation, we kindly ask that you provide at least 48 hours’ notice. Changes made within 48 hours of your booking may be subject to the full reservation charge. Missed reservations are non refundable and may not be rebooked without a fee.
Consultation Form
A consultation form must be filled out before entering the spa or having a treatment. For your wellbeing, we may occasionally recommend that a treatment or facility is not suitable for you. All guests and members are required to check in at the front desk before accessing the spa.
Age Restrictions
Persons must be 16 years or above to enter the spa.
Lockers and Personal Property
Lockers are provided for your convenience. Please secure your locker and take care of your personal belongings. We recommend leaving valuables at home. Items left overnight will be removed. Atera Bathhouse & Spa accepts no responsibility for the loss, theft or damage of personal property.
Dress Atire
Swimwear is required when using the spa. Robes and suitable footwear are provided for your comfort and convenience. Atera Bathhouse & Spa reserves the right to deny access to the spa facilities if appropriate attire is not worn.
Smoking and Alcohol Consumption
Smoking and vaping are not permitted anywhere within the spa. Consumption of alcohol is discouraged; a variety of non-alcoholic beverages are offered in addition to alcoholic options. Guests who do not comply with these guidelines may be asked to leave the premises.
Conduct
Please keep mobile phone usage to a minimum and respect the privacy of other guests. Please keep voices low. Guests are expected to behave respectfully and considerately towards other guests and staff. Inappropriate, aggressive, abusive, threatening or indecent behaviour toward guests and staff will not be tolerated. Atera Bathhouse & Spa reserves the right to ask guests to leave the premises and, where necessary, take further action.
Feedback & Complaints
We value your feedback and want to ensure every visit is a positive experience. If you have any concerns during your visit, please let a member of our team know at the time so we can assist. Alternatively, you are welcome to share your feedback with us by email after your visit. contact@atera.spa